FAQ
FREQUENTLY ASKED QUESTIONS
YOGA STUDIO CULTURE
Thank you for helping us maintain a calm, clean, and respectful space.
LOCKED DOORS & LATE ARRIVALS
If the doors are locked when you arrive, they will open at least 5 minutes before class begins. Please check in with the instructor upon entering. If you arrive late, enter quietly. Doors lock 10 minutes after class begins. Mat rentals are available for $3.
SHOE FREE ZONE AHEAD
Please remove your shoes before entering the practice space and carry them to the racks at the back. Do not place shoes on the practice floor. Keep shoes off at all times in the studio space. Shoes are welcome in the lobby and restrooms.
NO CELL PHONES
Please place your phone on airplane mode or turn it off. Check to be sure no alarms or vibrating will occur during class. No cell phones next to your mat during class. No recording without instructor permission. Please refrain from using smart watches during class.
KEEP YOUR AREA CLEAN
Please set up your mat between the gold tape along the baseboards. Place all belongings on the racks or benches at the back of the room. No bags, wallets, keys, or phones next to your mat during class. Please wipe up any sweat around your mat before leaving the room.
PROPS & EQUIPMENT
Please return all props to their proper place after use, leaving them as you found them for the next student. If a prop needs cleaning or there is a cleanliness concern, please hand it to the instructor. Blankets are intended for practice support and should not be used as mat towels. Mat towels are available to rent for $3.
ESSENTIAL OIL TOWELS
Please place used towels in the gold laundry bins. Towels are for face and body use only. Please avoid using towels to remove makeup and do not use towels to wipe mats or floors. Please use towels mindfully to help us preserve them for everyone.. Scented with eucalyptus and lavender essential oils.
LEAVING EARLY
No problem! Please let the teacher know before class begins, and they can suggest the best time for you to head out. Feel free to leave at any time, except during savasana. If possible, exit quietly to preserve the peaceful atmosphere.
EXITING THE STUDIO
To support the flow between classes, please exit through the double doors to Main Street after class. Thank you for helping us maintain a smooth transition for incoming students.
Frequently Asked Questions
Q: How can I reach you?
A: You can contact us by texting (909) 855-2892, emailing yoga@tulariverside.com or DMing us via Instagram (@tulayoga.studio). If we are not available immediately, we will always do our best to get back to you as soon as possible.
Q: Do I need to sign up for class in advance?
A: Yes. Please sign up prior to class through the MINDBODY system. Enrolling ahead of time will ensure that there is enough room and equipment for everyone. If you are unable to attend class, make sure to cancel your reservation prior to the reservation cutoff time to allow a chance for those on the wait list to attend. If you have any further questions about signing up, please contact the studio.
Q: What do I need to bring with me?
A: You’ll want to bring your own yoga mat. We offer Manduka eKO mats to rent for $3. We also have mats for sale ranging from $84-185 depending on brand and style. If you go out to buy one, prioritize one with a grip and that isn’t too thick. We strongly discourage use of the thick pads made for gym floors. All classes are done barefoot. Yoga socks with a grip are welcome. We have blocks (foam & cork), blanket, bolsters and straps available for public use. You are welcome to bring props from home if you’d like for your practice. You’ll want to bring a hand towel for your sweat & to wipe up around your mat. There is a reverse osmosis water dispenser available to our clients. Please feel free to fill up your water bottle. We also have mat cleaner spray available to use. We do have a restroom for our clients. You are welcome to use the restroom to change clothes before or after class. On your first visit, you’ll want to arrive at least 5-10 minutes before class starts so we can show you around quickly. We strongly encourage you to sign up via the website beforehand. This will make for a smoother process when you arrive.
Q: WHAT IF I AM LATE?
A: Should you be late (less than 10 minutes) please enter class quietly…respect your neighbor and their practice. No late entries after 10 minutes past the class start time.
In the event that class is at maxed/full capacity, your space will be forfeited at the class start time.
Q: I have never practiced yoga before. Can I still come to class?
A: Of course! We have made the names and class descriptions new student friendly so you can find a class appropriate to your level. We encourage all those new to yoga to check out Yin Yoga & Beginner Yoga classes. Please get to class 5-10 minutes early to inform the instructor of any injuries or limitations. We also have private lessons available, which are a great way for beginners to feel more confident before joining group classes.
Q: Do you sell workout supplies at Tula Yoga?
A: Yes, we sell clothing, yoga mats, yoga supplies, and other lifestyle accessories at the studio.
Q: Do you sell GIFT CARDS at Tula Yoga?
A: We offer eGiftCars here. Tula Yoga gift cards can be redeemed for new client specials, class packs and long term options. Cannot be used towards an auto-renew membership, in studio retail, workshops or private sessions. New client special is only available to students who have not attend any classes at Tula Yoga.
Q: Where can I park when I am at the studio?
A: There is open parking all along Main Street between First & Poplar. Behind the studio there is a quiet neighborhood with available street parking.
We strongly encourage you to stay aware of posted parking signs and be respectful of our neighbors.The neighborhood behind the studio has street sweeping every second and fourth Friday of the month, there is no parking from 11:30Am-3:30PM.
And just a heads up, there is no parking on our side of the street on Poplar between Main & Orange.
We suggest taking a little extra time on your first couple of visits to find your spot.
Q: Where can I park MY BIKE WHEN I am at the studio?
A: We have a bike rack available to safely secure your bike. When you enter our patio area, right to the left you will see a rack available for you to use. Please be sure to still lock it up and secure all loose items.
Q: How can I pay for classes and/or supplies?
A: You can pay online or at our front desk before or after class.
Q: Where are you located?
A: We are located in just outside of downtown. Our address is 2706 Main St., Riverside, CA 92501. We are the all black building on the corner of Main & Poplar.
Q: WhAT IS A COMMUNITY CLASS?
A: Community Classes are part of our commitment to making yoga more accessible while continuing to build a strong and welcoming studio community.
These classes are offered at a reduced $10 drop-in rate and are included for all active members and students using a New Client Special. They’re a great opportunity to keep your practice consistent, invite friends or family to experience the studio, or simply enjoy an evening of yoga at a more accessible price.
Community Classes take place on Friday evenings and include two different class styles.
Friday Community Class Schedule:
• Hot Beginner Yoga – 6:45 PM
• Yin Yoga – 8:00 PM
Whether you’re a long-time member or joining us for the first time, these classes are an open invitation to practice together and support a thriving yoga community.
Q: CAN I STORE MY MAT AT THE STUDIO?
A: As a courtesy to our community, Tula Yoga Studio offers complimentary yoga mat storage for eligible members. By choosing to store a mat at the studio, you acknowledge and agree to the following policy.
Eligibility
Complimentary mat storage is available to:
Monthly autopay members
6-month members
1-year members
Mat storage is not available to drop-ins or class pack holders unless otherwise approved.
Membership Changes
If your membership is canceled by request or canceled due to missed or failed payment, your mat will be removed from storage and donated.
Please retrieve your mat prior to canceling if you wish to keep it.
Tula Yoga Studio is not responsible for contacting members to retrieve mats after cancellation.
Use at Your Own Risk
Mats are stored at your own risk.
Tula Yoga Studio is not responsible for loss, theft, damage, or use of mats by others.
Cleanliness & Hygiene
Members are responsible for regularly cleaning and maintaining their mats.
Mats must be kept clean and odor-free.
If a mat develops noticeable odor or hygiene concerns:
The mat will be removed and cleaned by staff
A $10 cleaning fee will be charged to the member’s account
Repeated issues may result in removal of mat storage privileges.
General Guidelines
Please clearly label your mat with your name.
One mat per member, unless otherwise approved.
Tula Yoga Studio reserves the right to remove mats that do not comply with this policy.
Q: My mindbody account says i owe money or wont let me register for classes but i already paid.
A: Every once in a while there is a hiccup in the Mindbody system or a user error. Simply email us and let us know your name and we will look into it for you right away and make it right. If you are on an auto-renew membership, you will not be able to book classes past the current billing cycle, once your bill date comes you will be able to book out for that month.
Q: i can't figure out how to sign up for the $89 auto renew and/or i can't find it in the app.
A: In the Mindbody system you can click on the contracts tab or as long as your credit card is saved in the system we can set this up for you remotely. Simply email us to let us know your name we will get it done.
Q: Is there a minimum age to attend TULA yoga classes?
A: Our minimum age requirement is 14-years old. Those 14 to 15 must practice with a parent or guardian. All minors (under 18) must have a parent waiver signed prior to practicing (the parent or guardian must sign the waiver in person at a studio).
Q: DO YOU OFFER KIDS YOGA CLASSES?
A: Yes, we occasionally do. Details can be found under our workshops.
Q: DO YOU OFFER PRENATAL YOGA CLASSES?
A: Yes. We offer prenatal yoga once a week on Wednesdays at 1:30p.m. Details can be found on our schedule page.
Q: What if I have an injury?
A: You are not alone. Many of us are coming to yoga after sustaining injuries in order to build strength and rehabilitate our bodies. First of all, check with the appropriate medical professionals to make sure that yoga is safe for you and inquire whether there are certain types of movements that you should avoid. You are always welcome to inform the instructor before class of your specific injury and possible limitations. We love to know those things and will help you as best we can, however, we are not physicians or physical therapists. Keep in mind that our studio classes are group classes, so every instructor is working to provide a balanced class for all in attendance. Therefore, we encourage all of our students to listen to their bodies. Students are encouraged to modify or skip poses if necessary and to take breaks as often as they need. If you would like to learn specific modifications for your injury we highly recommend taking a private session or two, then you can take those modifications into your next group class.
Q: How do I cancel my membership?
A: Our front desk team will be happy to help and may even have suggestions on how to get the most out of your yoga journey. For cancellations, we do require you email yoga@tulariverside.com 3 DAYS (72 HOURS) before your upcoming billing date. Failure to cancel before the 3 DAY window will result in a monthly charge. Monthly AUTO-RENEW charges are NON-REFUNDABLE.
Q: can I cancel a workshop i signed up for?
A: Workshops can be fully refunded if canceled 24 hours after purchase. After this time, you will be fully charged for the workshop. Workshop reservations can be cancelled 24 hours before the set start time, a credit for the amount paid will be applied to your account for future workshops. Workshop fees are forfeited if cancelled less than 24 hours in advance.